Privacy Policy

Dear Customers & Visitors,

This Privacy Policy describes how Pawprint Depot and www.pawprintdepot.com (the “Site” or “we” or "us") collects, uses, and discloses Visitor (referred to as"customer", "you" or "your") Personal Information when you visit or make a purchase from the Site. For any questions, please complete the contact-form here or email us directly at support@pawprintdepot.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. Please see the list below for more information about what Personal Information we collect and why. The integration between our store and Facebook's data-collection feature on its users, may cause your data to not be blocked by ad blockers. 

Device information

    • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
    • Purpose of collection: to load the Site accurately, and to perform Site analytics on usage to optimize the Site for you and others.
    • Source of collection: Collected automatically when you access our Site using individual or a combination of these tools: cookies, log files, web beacons, tags, and pixels.
    • Disclosure for a business purpose: Shared with a combination or some of the following mentions as needed per their policies: Processor Shopify and its direct and third-party applications, as well as Shipping and Fulfillment Applications and Suppliers, Payment Gateways, and connected Sales Channels like Facebook/Instagram.

Order information

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card information, email address, and phone number).
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: Shared with a combination or some of the following mentions as needed per their policies: Processor Shopify and its direct and third-party applications, as well as Shipping and Fulfillment Applications and Suppliers, Payment Gateways, and connected Sales Channels like Facebook/Instagram.

Customer Support Information

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card information, email address, and phone number).
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: Shared with a combination or some of the following mentions as needed per their policies: Processor Shopify and its direct and third-party applications, as well as Shipping and Fulfillment Applications and Suppliers, Payment Gateways, and connected Sales Channels like Facebook/Instagram.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use Shopify and third-party applications and suppliers. We use re-marketing strategies and targeting advertising on Facebook/Instagram using collection tools. Google Analytics is also utilized.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Facebook Business tools and Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on products and offers. We may also send you information (ex: stories of saved pets from rescue groups) pertinent to our mission. If you have any questions or concerns, please complete the contact-form here or email us directly at support@pawprintdepot.com.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Other tracking technology usage from Google and Facebook is listed above in this policy.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Your rights under the California Consumer Privacy Act

If you're a browser from California, you can click here for details or to opt-out under this Act.

More about CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us or click on the link in the section directly above this one.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below and send us a follow-up email indicating we should expect mail from you.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

If you have questions, would like more information about our privacy practices , or if you would like to make a complaint, please complete the contact-form here or email us directly at support@pawprintdepot.com. Please rest assured that our support team will respond within 48 hours Monday - Friday E.S.T.

If you are not satisfied with our response to your complaint, or ran into a communications issue, please know your right to lodge your complaint with the relevant local and/or supervisory data protection authority.

Thank You,
Pawprint Depot
support@pawprintdepot.com

P.O. Box 1413
Buford, Georgia 30515
United States of America

Updated: [Sept. 21st 2021]

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